Call Parking

Parking is a way to put an active call on hold at a shared slot that any other operator can pick up from their own phone. It's different from a private hold because any extension in the office can retrieve the parked call.

Parking a call

You can park a call from three places:

From the Verto phone widget

1. While connected, open the phone widget and switch to the Parking tab.
2. Click any empty slot (green). The far end is moved to that slot and the slot card starts showing the caller's number / name.
3. Announce the slot over a loudspeaker or messenger — "Call for John on 701".

From the connect.call form

1. Open the active call record in Odoo.
2. Click Park in the header. The call goes into the first free slot; the slot number is shown next to the call status.

From a hardware SIP phone

If you have a DSS (speed-dial) button programmed for a slot extension (e.g. 701), press it while the call is active to park the far side on that slot. The button's BLF lamp turns red / busy to indicate the slot is occupied.

Retrieving a parked call

Parked calls can be retrieved from the same three places:

• Verto widget → Parking tab: click the occupied slot (yellow) — your phone rings and, when you answer, you're connected to the parked party.
• Hardware SIP phone: press the DSS button for the occupied slot. Your phone is called back and bridged to the parked party.
• Admin form (debug): open the slot record under Connect → FreeSWITCH → Parking Slots and press Unpark.

Tips

• Each slot's BLF lamp updates in near real time for every subscribing phone in the office, so anyone can tell at a glance which slots are busy.
• If no one retrieves a parked call, mod_valet_parking's default behaviour is to keep the caller on hold indefinitely. Operators should treat parking as a short-lived hand-off, not as a parking lot for abandoned calls.
• The number of slots is set by the admin. The default is six (701–706), sized to fit the Parking tab without scrolling.